This is a translation. In case of discrepancy, the Korean version prevails. 한국어 원문 (Korean original)
This document is based on the Korean text. Translations are provided for convenience. If the Korean text and a translation differ, the Korean text prevails.
This Refund Policy summarises in plain terms Chapter 5 (Refund Conditions) of the "QREMENU Terms of Service". If this Policy and the Terms of Service differ, the Terms of Service prevail.
1. Within 7 days from the start date of a paid Subscription Period, the Member may request a full refund of the service fee paid for that period without giving any reason.
2. The 7 days are calculated counting the start date of the Subscription Period as day 1.
3. A refund request is deemed made when the Member expresses the intention to obtain a refund via billing@qremenu.com or the Support chat.
1. If 7 days have passed since the start date of a paid Subscription Period, the service fee for that month is not refunded. In this case, the Member is deemed to have used the Service for the whole of that month.
2. In this case, even if the Member terminates the service agreement, the Service is provided until the end of the Subscription Period already paid for.
1. If the Member requests a refund within 7 days from the start date of the Subscription Period, the Company refunds the full annual fee.
2. If the Member terminates the service agreement after 7 days have passed, the refund amount is calculated as follows.
Refund amount = annual fee paid − (monthly fee of the relevant Plan × number of months used)
3. The number of months used includes the month in which the Member requested termination. If the result is ₩0 or less, no refund is payable.
4. The Bonus Months (2 months) of the annual Plan are not subject to refund.
| Situation | Refund amount |
|---|---|
| Monthly fee (Extended plan, ₩15,000), start date 1 November, request on 6 November | ₩15,000 (full amount) |
| Monthly fee (Extended plan, ₩15,000), start date 1 November, request on 10 November | No refund. The Service is provided until 30 November |
| Annual fee (Extended plan, ₩150,000), request on day 5 after the start | ₩150,000 (full amount) |
| Annual fee (Extended plan, ₩150,000), termination requested in the 4th month | ₩150,000 − (₩15,000 × 4) = ₩90,000 |
| Annual fee (Basic plan, ₩100,000), termination requested in the 11th month | ₩100,000 − (₩10,000 × 11) is ₩0 or less, so no refund |
1. If, for reasons attributable to the Company, the Service is interrupted for 24 consecutive hours or more, the Company extends the Subscription Period free of charge by twice the duration of the interruption. If the Member so wishes, instead of the extension, the Company refunds the service fee for the interrupted period calculated on a daily pro rata basis.
2. The Company refunds in full any incorrectly paid amount, such as a double payment or an incorrect amount.
3. If the Company ceases to provide the Service or terminates the service agreement for a reason not attributable to the Member, the Company refunds the service fee corresponding to the number of full months remaining in the Subscription Period.
Refunds or compensation are limited in the following cases.
1. The Member requests a refund of the service fee for the month for reasons on the Member's side, such as a simple change of mind, temporary closure or closure of the business, or non-use of the Service, after 7 days have passed since the start date of a paid Subscription Period
2. The Company has restricted use or terminated the service agreement because the Member violated the Terms of Service
3. The Member could not use the Service due to causes on the Member's side, such as the Member's devices, internet connection, receipt printer, other programs or browser settings
4. The Service was interrupted due to force majeure, such as natural disasters, or a failure of external services beyond the Company's control. However, the Company may extend the Subscription Period at its discretion.
5. The Free Trial period and the Bonus Months of the annual Plan
1. Please provide your business name, the reason for the refund and the account to receive the refund via billing@qremenu.com or the Support chat.
2. Refunds are made only to an account in the name of the Member or the Member's place of business.
3. The Company reviews the request within 3 business days from the day it receives it and pays the refund amount within 3 business days from the day of the review.
4. If the Company refuses a refund, it informs the Member of the reason in writing, such as by email, together with the relevant provision of the Terms of Service.
5. The Company cancels or amends any supporting documents already issued to match the refund amount.