Terms of Service

Preamble

This document is based on the Korean text. Translations are provided for convenience. If the Korean text and a translation differ, the Korean text prevails.

Business Information

Chapter 1. General Provisions

Article 1 (Purpose)

The purpose of these Terms is to set out the rights, obligations and responsibilities of 한라서비스 (Halla Service) (the "Company") and Members, the conditions and procedures of use, and other necessary matters in connection with the use of the QR menu service "QREMENU" (the "Service") provided by the Company.

Article 2 (Definitions)

The terms used in these Terms have the following meanings.

1. "Service" means all functions that the Company provides through https://qremenu.com and its sub-addresses, including the multilingual QR menu, the Admin panel, order taking, receipt printing, reports, reviews and the Support chat.

2. "Member" means a business operator that runs a restaurant, café, bar or other place of business and has entered into a service agreement with the Company under these Terms.

3. "Guest" means a person who visits a Member's place of business and uses the Member's menu page via a QR code. A Guest is not a Member under these Terms.

4. "Admin panel" means the screen in which a Member manages the menu, tables, orders, reports, settings and similar items.

5. "Staff" means employees of a Member whom the Member has registered in the Admin panel and to whom the Member has assigned a PIN.

6. "PIN" means the password that a Member or Staff uses to access the Admin panel.

7. "Content" means all information that a Member registers in the Service, including menu item names, descriptions, prices, photos, logos, store information and links.

8. "Plan" means a combination of the scope of Service use and the service fee determined by the Company. There are the Basic plan (basic) and the Extended plan (extended).

9. "Subscription Period" means the period during which a Member who has paid the service fee may use the paid Service.

10. "Free Trial period" means the period during which a new Member may use the Service without paying the service fee.

11. "Grace Period" means the period after the Subscription Period expires during which the Service continues to be provided normally.

Article 3 (Posting and Amendment of the Terms)

1. The Company posts the content of these Terms and its business information on the Service website so that Members can easily view them.

2. The Company may amend these Terms to the extent that the amendment does not violate the Act on the Regulation of Terms and Conditions (「약관의 규제에 관한 법률」), the Act on the Consumer Protection in Electronic Commerce (「전자상거래 등에서의 소비자보호에 관한 법률」) and other relevant laws.

3. When the Company amends the Terms, it announces the effective date, the content of and the reasons for the amendment in the Admin panel and on the website from 7 days before the effective date until the day before the effective date. If an amendment is unfavourable to Members, the Company announces it from 30 days before the effective date and notifies each Member individually at the contact details the Member has registered.

4. A Member who does not agree to the amended Terms may terminate the service agreement before the effective date. If the Company, in its announcement under paragraph 3, clearly stated that a Member who does not express refusal by the effective date will be deemed to have agreed, and the Member does not express refusal, the Member is deemed to have agreed to the amended Terms.

5. The amended Terms apply to use on and after the effective date and do not apply retroactively to fees already paid for a Subscription Period.

Article 4 (Rules Not Covered by the Terms)

Matters not set out in these Terms and the interpretation of these Terms are governed by relevant laws, including the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, the Personal Information Protection Act (「개인정보 보호법」) and the Act on Promotion of Information and Communications Network Utilization and Information Protection (「정보통신망 이용촉진 및 정보보호 등에 관한 법률」), and by general commercial practice.

Chapter 2. Service Agreement

Article 5 (Formation of the Service Agreement)

1. The service agreement is formed when a business operator that wishes to use the Service (the "Applicant") applies for use through the application form on the website or by another method determined by the Company, and the Company accepts the application and opens an Admin panel.

2. The Applicant is deemed to have agreed to these Terms when, after the Admin panel is opened, the Applicant starts the Free Trial or pays the service fee for the first time. No separate written contract is executed.

3. The Applicant must be a business operator and must not provide false information when applying.

Article 6 (Acceptance and Rejection of Applications)

1. The Company may reject an application, or subsequently terminate the service agreement, if any of the following applies:

1. The application is made in another person's name or with false information.

2. The applicant is a person whose service agreement was previously terminated for violation of these Terms.

3. The application is made for business that violates the law or for purposes contrary to public order.

4. The application otherwise does not meet the application requirements determined by the Company.

2. The Company may defer acceptance if it lacks capacity or has technical problems. In that case, the Company informs the Applicant of the reason and the expected time.

Article 7 (Changes to Member Information)

If the business name, address, contact details or other information provided at application changes, the Member must correct it directly in the Admin panel or inform the Company via the Support chat or by email. The Member bears any disadvantage that results from failing to report changes.

Chapter 3. The Service

Article 8 (Content of the Service)

1. The Company provides the following functions to Members on all Plans:

1. A multilingual menu page opened via a QR code (Korean, Russian, English, Vietnamese and Traditional Chinese)

2. An Admin panel for managing the menu, photos, design and store information

3. Menu labels (Popular, New, Spicy)

4. Automatic menu translation

5. Guest reviews and QR visit statistics

6. The Support chat

2. In addition to the functions in paragraph 1, the Company provides the following functions to Members on the Extended plan:

1. Table management, floor plan, Guest order taking and notification sounds

2. Printing of kitchen order tickets and bills

3. Close of business, sales reports and data export (CSV)

4. Review analysis

5. Staff accounts (up to 10)

6. Designs 2 and 3

3. Automatic translation and translation in the Support chat are provided using an external artificial intelligence service. The Company does not guarantee the accuracy of translation results. The Member performs the final check of translations shown to Guests.

4. The Service does not provide any function for paying or settling Guests' food bills. The Member and the Guest handle payment and refund of food bills between themselves outside the Service.

5. When a Member performs close of business, orders that are open at that time are closed as unpaid and are not included in the sales and statistics of that business day. The Company displays the number of open orders in the Admin panel before close of business. Orders of a closed business day cannot be modified or reverted.

6. The Service runs in an internet browser. The Member provides the devices (computer, tablet, mobile phone), internet connection and receipt printer required to use the Service.

Article 9 (Plans and Service Fees)

1. The service fees for each Plan are as follows. All amounts are in Korean won (KRW) and include value-added tax.

2. The annual fee equals 10 months of the monthly fee, and the Company provides an additional 2 months of Subscription Period free of charge (the "Bonus Months").

3. A Member on the Basic plan may view up to 50 reviews from the most recent 30 days.

4. A Member may request a change of Plan at any time. Registered data such as the menu, photos and reviews is retained when the Plan changes. However, when changing to a lower Plan, the Member must remove photos that exceed the photo limit.

5. The Company may change the service fees and announces any change 30 days before its effective date. Changed fees do not apply to a Subscription Period already paid for.

Article 10 (Free Trial)

1. The Company provides new Members with a 14-day Free Trial period.

2. No service fee is incurred during the Free Trial period. After the Free Trial period ends, the Service is not automatically converted to a paid service and no fee is charged.

3. The Free Trial is provided only once per place of business.

Article 11 (Changes to the Service)

1. The Company may change the content or screen layout of the Service to improve quality, for technical reasons or due to changes in relevant laws.

2. If the Company makes a change unfavourable to Members or discontinues a function, it announces this in the Admin panel at least 7 days before the effective date.

3. If the Company ceases to provide the Service as a whole, it announces this at least 30 days before the termination date and refunds service fees to Members in accordance with Article 20(3).

Article 12 (Temporary Suspension of the Service)

1. The Company may temporarily suspend all or part of the Service if any of the following applies:

1. Inspection, maintenance, replacement or failure of equipment

2. Failure of external services used by the Company, such as servers, communications networks, hosting and artificial intelligence translation

3. Force majeure, such as natural disasters, power outages and national emergencies

4. Cases requiring urgent security measures, such as attacks on the Service

2. In the case of paragraph 1, subparagraph 1, the Company announces the suspension in advance in the Admin panel. If advance announcement is not possible, the Company announces it without delay afterwards.

Chapter 4. Payment of Service Fees

Article 13 (Payment Method)

1. Service fees are prepaid. The Member transfers the service fee to the bank account in the Company's name that the Company specifies.

2. The Company extends the Subscription Period within 1 business day from the day it confirms the deposit.

3. The Service has no automatic payment or automatic renewal function. The Subscription Period is extended only when the Member pays the service fee.

4. The Member does not enter payment information, such as card numbers or account passwords, in the Admin panel or in the Service.

Article 14 (Subscription Period)

1. The Subscription Period of a monthly Plan is 1 month from the start date of the Subscription Period. The Subscription Period of an annual Plan is 12 months from the start date of the Subscription Period (including the 2 Bonus Months).

2. The start date of the Subscription Period is the day on which the Company extends the Subscription Period after confirming the deposit. If the Member renews while a Subscription Period remains, the new Subscription Period starts on the day after the existing Subscription Period ends.

3. The expiry date of the Subscription Period is displayed at the top of the Admin panel.

Article 15 (Expiry of the Subscription Period and Grace Period)

1. The Company displays an upcoming-expiry notice in the Admin panel from 7 days before the Subscription Period expires.

2. When the Subscription Period expires, a 3-day Grace Period begins. During the Grace Period, the Service is provided normally.

3. If the service fee is not paid by the end of the Grace Period, the Company suspends the Guest menu page and the automatic translation function. The Member's data is not deleted and is retained.

4. If the Member pays the service fee after the suspension under paragraph 3, the Company immediately resumes the Service with the retained data.

5. If the service fee is not paid within 90 days from the expiry date of the Subscription Period, the Company may terminate the service agreement and delete the data in accordance with Article 31. The Company notifies the Member 30 days and 7 days before deletion.

Article 16 (Supporting Documents)

At the Member's request, the Company issues supporting documents that it may issue under relevant laws (such as cash receipts).

Chapter 5. Refund Conditions

Article 17 (Right to Request a Refund)

1. Within 7 days from the start date of a paid Subscription Period, the Member may request a full refund of the service fee paid for that period without giving any reason.

2. The period in paragraph 1 is calculated counting the start date of the Subscription Period as day 1. For example, if a Subscription Period started on 1 November, the Member may request a refund until 7 November.

3. A refund request is deemed made when the Member expresses the intention to obtain a refund via billing@qremenu.com or the Support chat.

Article 18 (Monthly Fees After 7 Days)

1. If 7 days have passed since the start date of a paid Subscription Period, the service fee for that month is not refunded. In this case, the Member is deemed to have used the Service for the whole of that month.

2. In the case of paragraph 1, even if the Member terminates the service agreement, the Service is provided until the end of the Subscription Period already paid for.

3. The Member is informed in advance, through these Terms and the payment instructions, that the service fee for the month cannot be refunded once 7 days have passed since the provision of the Service began.

Article 19 (Refund Amount for Annual Fees)

1. If a Member who has paid the annual fee requests a refund within 7 days from the start date of the Subscription Period, the Company refunds the full annual fee.

2. If the Member terminates the service agreement after 7 days have passed, the refund amount is calculated as follows.

Refund amount = annual fee paid − (monthly fee of the relevant Plan × number of months used)

3. The "number of months used" in paragraph 2 includes the month in which the Member requested termination. If the result is ₩0 or less, no refund is payable.

4. The Bonus Months (2 months) are provided free of charge and are therefore not subject to refund.

5. Calculation example: if a Member paid the Extended plan annual fee of ₩150,000 and requested termination in the 4th month, the refund amount is ₩150,000 − (₩15,000 × 4 months) = ₩90,000.

Article 20 (Refunds and Compensation for Reasons Attributable to the Company)

1. If, for reasons attributable to the Company, the Service is not provided for 24 consecutive hours or more, the Company extends the Subscription Period free of charge by a period equal to twice the duration of the interruption. If the Member so wishes, instead of the extension, the Company refunds the service fee for the interrupted period calculated on a daily pro rata basis.

2. If an incorrectly paid amount is confirmed, such as a double payment or an incorrect amount, the Company refunds the full overpaid amount.

3. If the Company ceases to provide the Service or terminates the service agreement for a reason not attributable to the Member, the Company refunds the service fee corresponding to the number of full months remaining in the Subscription Period.

Article 21 (Limitations on Refunds)

Refunds or compensation under Articles 17 to 20 are limited in the following cases.

1. The Member requests a refund of the service fee for the month for reasons on the Member's side, such as a simple change of mind, temporary closure or closure of the business, or non-use of the Service, after 7 days have passed since the start date of a paid Subscription Period

2. The Company has restricted use of the Service or terminated the service agreement under Article 29 because the Member violated these Terms

3. The Member could not use the Service due to causes on the Member's side, such as the Member's devices, internet connection, receipt printer, other programs (POS, delivery apps, etc.) or browser settings

4. The Service was interrupted due to force majeure, such as natural disasters, or a failure of external services beyond the Company's control, such as communications networks. However, even in this case, the Company may extend the Subscription Period at its discretion.

5. The Free Trial period and the Bonus Months of the annual Plan

Article 22 (Refund Procedure)

1. The Member requests a refund via billing@qremenu.com or the Support chat by providing the business name, the reason for the refund and the account to receive the refund.

2. Refunds are made only to an account in the name of the Member or the Member's place of business.

3. The Company reviews the request within 3 business days from the day it receives the refund request and pays the refund amount within 3 business days from the day of the review.

4. If the Company refuses a refund, it informs the Member of the reason in writing (including by email), together with the relevant provision of these Terms.

5. If supporting documents have already been issued, the Company cancels or amends them to match the refund amount.

Chapter 6. Obligations of the Parties

Article 23 (Obligations of the Company)

1. The Company complies with relevant laws and these Terms and endeavours to provide the Service stably.

2. The Company protects personal information in accordance with the Personal Information Protection Act and its Privacy Policy.

3. The Company backs up data daily and retains backup files for up to 60 days. Backups are used only for recovery from failures. The Company does not guarantee data recovery in every failure.

4. The Company receives Members' inquiries and complaints via the Support chat and email and responds within 10 days from the date of receipt.

Article 24 (Obligations of Members)

1. The Member is responsible for the accuracy and legality of the Content, such as menu item names, prices, country of origin and allergens. The Member performs the labelling obligations under relevant laws, such as the Act on Labeling and Advertising of Foods (「식품 등의 표시·광고에 관한 법률」) and the Act on the Origin Labeling of Agricultural and Fishery Products (「농수산물의 원산지 표시 등에 관한 법률」), on its own.

2. The Member must not register Content that infringes the rights of others, such as copyrights, trademark rights and portrait rights, or that is contrary to the law or public order and morals.

3. The Member must not use Guests' order information and reviews obtained through the Service for purposes other than use of the Service, or provide them to third parties.

4. The Member must not engage in any of the following acts:

1. Sending excessive requests to the Service or accessing it by automated means

2. Circumventing or testing the security measures of the Service

3. Attempting to access other Members' Admin panels or data

4. Copying, disassembling or reverse engineering the Service

Article 25 (Management of Accounts and PINs)

1. The Member manages the Member PIN and Staff PINs on its own and must not disclose them to third parties.

2. The Member must use the "Remember PIN on this device" function only on devices that the Member controls.

3. If a PIN has been leaked or is suspected to have been leaked, the Member must immediately change the PIN, run "Disconnect all devices" and then inform the Company.

4. The Company is not liable for damage arising from the Member's failure to fulfil the obligations in paragraphs 1 to 3. However, this does not apply if the Company acted intentionally or negligently.

5. The Member is responsible for Staff's use of the Service.

Article 26 (Rights to Content)

1. The rights to Content registered by the Member belong to the Member.

2. The Member grants the Company, free of charge, permission to store, translate, display and back up the Content to the extent necessary for the Company to provide the Service. This permission ends when the service agreement ends and the data is deleted in accordance with Article 31.

3. The Company does not use Content for promotional purposes without the Member's separate consent.

4. If the Company becomes aware that Content violates Article 24(2), the Company may notify the Member and stop displaying that Content.

Chapter 7. Termination of the Service Agreement and Restriction of Use

Article 27 (Termination by the Member)

1. The Member may request termination of the service agreement at any time via support@qremenu.com or the Support chat.

2. Refunds upon termination follow the refund conditions in Chapter 5.

Article 28 (Export of Member Data)

Before the service agreement ends, or after it ends but before the data is deleted, the Member may request from the Company a copy of data such as the menu and reports. A Member on the Extended plan may export the data directly as a CSV file in the Admin panel.

Article 29 (Restriction of Use and Termination by the Company)

1. If any of the following applies to a Member, the Company requests correction within a period of at least 7 days, and if the Member does not correct the matter within that period, the Company may restrict use of the Service or terminate the service agreement:

1. The Member provided false information when applying.

2. The Member violated the obligations in Article 24.

3. The Member registered Content that infringes the rights of others or violates the law.

2. Notwithstanding paragraph 1, if urgent action is needed, such as for acts that harm the security of the Service or clearly illegal Content, the Company may immediately restrict use without prior notice, and in that case the Company informs the Member of the reason without delay.

3. If there is a demand under the law, such as a court order, the Company may restrict use accordingly.

Article 30 (Objections)

The Member may file an objection to a restriction of use or termination by the Company by email or via the Support chat within 14 days from the day the Member receives the notice. The Company informs the Member of the result of its review within 10 days from the day it receives the objection.

Article 31 (Data Processing After the Service Agreement Ends)

1. When the service agreement ends, the Company deletes the Member's Admin panel and data (menu, photos, orders, reviews, chats, etc.) within 90 days from the termination date.

2. Data remaining in backup files is deleted progressively within 60 days according to the backup retention cycle.

3. Information that must be preserved under relevant laws is stored separately for the period set by those laws.

Chapter 8. Damages and Disclaimers

Article 32 (Damages)

1. If the Company or a Member violates these Terms and causes damage to the other party, that party compensates for the damage.

2. Except in cases of intent or gross negligence by the Company, the Company's liability for damages is limited to the total service fees actually paid by the Member to the Company during the 3 months before the date on which the damage occurred.

Article 33 (Disclaimers)

1. The Company is not liable if it fails to provide the Service for the reasons in Article 12(1)2 and Article 12(1)3. However, this does not apply if the Company acted intentionally or negligently.

2. The Company is not liable for damage arising from the accuracy of Content registered by the Member (prices, country of origin, allergen information, etc.) or from automatic translation results.

3. The Company does not intervene in transactions or disputes between Members and Guests concerning orders, payment and refund of food bills, food safety and similar matters, and is not liable for them.

4. The Company is not liable for damage arising from causes on the Member's side, such as the Member's devices, internet connection and receipt printer.

Chapter 9. Miscellaneous

Article 34 (Protection of Personal Information)

The Company processes the personal information of Members and Guests in accordance with relevant laws, such as the Personal Information Protection Act, and the Privacy Policy posted on the website.

Article 35 (Notices)

1. The Company gives notices to Members through Admin panel announcements, the Support chat, or the email or telephone number registered by the Member.

2. For notices to an unspecified large number of Members, the Company may post the notice in the Admin panel or on the website for at least 7 days instead of giving individual notice. However, the Company gives individual notice of matters that significantly affect Members' rights or obligations.

Article 36 (Dispute Resolution and Jurisdiction)

1. These Terms and the service agreement are governed by and interpreted in accordance with the laws of the Republic of Korea.

2. The Company and the Member resolve disputes through good-faith consultation.

3. Lawsuits concerning disputes not resolved through consultation are filed with the court of competent jurisdiction under the Civil Procedure Act (「민사소송법」).

Addendum

1. These Terms take effect on 10 November 2026.

2. For refunds for the Subscription Period of a Member who paid the service fee before these Terms take effect, the more favourable conditions for the Member, as between the terms in force at the time of payment and these Terms, apply.

3. Previous versions (1.0, effective 28 October 2026; 1.1, effective 5 November 2026) are provided upon a Member's request.